Refund policy

Eligibility: We only accept returns for wrong items or damaged parcels. Items must be in their original condition with all packaging intact. We reserve the right to refuse returns that do not meet these conditions.

How to Request: Please email hamapottery@gmail.com with your order number and reason for return within 20 days from the purchase date.

Damaged Items & Insurance: If your order arrives broken, please email photos of both the damaged piece and all original packaging within 48 hours of delivery to request a replacement or full refund. Please do not throw away the packaging, as photos of the outer box and packing materials are strictly required for carrier insurance claims.

Return Shipping: Shipping costs for returns are the responsibility of the customer.

Refund Processing: Once your returned items are received and inspected, your refund will be processed within 5–7 business days to your original method of payment.

Exclusions: Custom commissions and sale items are final sale.

Handmade Character: Each piece is crafted by hand. Subtle variations in size, color, and glaze texture are inherent to handmade ceramics and are not considered defects.